To the TOP page
“Fantasy Earth Genesis” (“Service”)
will apply appropriate penalties depending on the situation, if we confirm that a behavior has violated the prohibited acts in the Terms of Use.
※Please check the following regarding the details of the penalties.

Penalty Level

In the game, there are basically 7 levels of penalties that can be imposed, and the penalty level will rise with repeated violations.
Depending on the content of the violation the level of penalty imposed will vary, and depending on the situation, there may be cases where penalties may be applied other the following. In this case, we shall not be obligated to disclose the reasons for applying the penalty to the member.
Once a penalty has been applied, it cannot be removed or lowered. If there is a record of a penalty, you may not be able to receive some services or campaign.
Also as a general rule, penalties will be applied without prior notice, however you may be warned via the in-game mail before the penalty is applied.
Penalty will be applied per account, and not per character. Even if the character with the penalty is different, the penalty level will be accumulated and the level will increase if the account is the same.
LevelMulti-channel RestrictionLogin Restriction
124 Hours-
272 Hours-
3120 Hours-
4168 Hours-
5720 Hours-
6Permanent-
7PermanentPermanent
※The restrictions on chat and war participation includes other related functions.
※In addition to the above, you will not be able to enter or issue a transfer code from penalty level 4. Also, inquiries resulting from player negligence will not be supported.
※Penalty level will be carried over even if the data is transferred.

Roles of a GM

GM is an abbreviation for Game Master, and will be appropriately managing the proper operation of this service.

Receiving Information

The GM will check the reported issues or violations and report them to the operation and development team. In-game players are obligated to provide information if they see these in-game. We are not liable for any setback caused by the negligence of the player.
To report or provide information, please contact us via the contact form in the app or the official site.

In-game Warnings

Generally, the GM and the operation team will not get involved in various activities of players in-game, however actions that are judged to require involvement will be warned and arbitrary coordinate movement or specific actions can be requested. If the player does not comply with the request, measures such as penalties can be taken.

In-game Warnings

Generally, the GM and the operation team will not get involved in various activities of players in-game, however actions that are judged to require involvement will be warned and arbitrary coordinate movement or specific actions can be requested. If the player does not comply with the request, measures such as penalties can be taken.
Handling of Matters Not Written in the Penalty Policy
For solving and handling of matters not listed in the Penalty Policy, the operation team will consult and decide after considering fairness and equality in accordance with the Terms of Use, the law, and common sense.

Matters the GM will not handle

1. The GM will not intervene for troubles between players that occur within or outside the game.
2. The GM will not give any kind of benefit to a specific player in-game.
3. The GM will never ask for personal information such as account information within the game, under any circumstances.

Penalty Enforcement

Penalties will be enforced once it is confirmed that the prohibited acts have been violated, including the violations in the past.

Others

Depending on the violation, the following actions may be added in addition to the penalty.

・Measures of character name change
・Measures of resetting character data
・Measures of changing character data
・Measures of confiscating items owned
・Measures of confiscating virtual currency
・Measures of restrictions on entering and issuing transfer codes

Applied Examples

The following is a specific example of how the penalty is actually applied.
However, if the operation team determines the violation to be malicious, they may give a stricter penalty than what is written.

▼Inappropriate Remarks
Remarks that are generally considered inappropriate, such as “rants”, “slander”, “sexual, racial, disability discrimination related statements”, or “statements that violate public order and moral”
※In principle, we will not get involved if we determine that it is a category of trouble between players.
[Action] Level 1 or higher applied
Level 1 penalty may be applied to both parties, if both parties are making remarks to each other.

▼Acts of Nuisance and Harassment
Actions that are nuisance, such as harassment or stalking of a specific player, interfering with the game play of others, or causing mental distress
[Action] Level 1 or higher applied

▼Spamming
Actions that interfere with other user’s conversation such as repeating meaningless statements or making excessive amount of statements
※Does not include if a casual conversation is going on.
[Action] Level 1 or higher applied

▼Malicious Report
Evidently sending unusually excessive number of reports, reporting fabricated information, or reporting information not related to the game
[Action] Level 1 or higher applied

▼Inappropriate Character Name
Playing with character names that include words that we deem inappropriate, such as words related to sexual, racial, discriminating disabilities, or and words that violate public order and morality. It also includes names of actual people such as terrorists and criminal who have caused major social incidents.
Character names that can be mistaken as the GM, operators, or developers are all prohibited.
※Even if the words are partially blank, if the meaning makes sense, it will be restricted.
[Action]
We will have the player delete the applicable character. If we confirm that it has not been deleted after a certain period of time, a level 1 penalty will be applied and measures will be taken to change the name of the applicable character to the name of the character ID.

▼Impersonation
An act of pretending to be a third party, and degrading the quality of others by using abusive language.
[Action] Level 2 or higher applied

▼Acts that take advantage of bugs
Regardless of intentional of not, unfairly obtaining EXP, Points, items, virtual currency, etc. by exploiting the use of bugs and errors of programs.
This also applies to statements that are being spread and encourage others to act fraudulently in-game.
※If you find something that appears to be a bug or an error, please stop play and report the issue via the Contact Form immediately.
[Action] Level 3 or higher applied
Any benefits gained by unfair play may be confiscated as a measure.

▼Different Types of Trading
Trading virtual items and currencies from Fantasy Earth Genesis with virtual items and currencies from other online games, goods, personal information and etc.
※This also applies to statements that promote different types of trade in-game.
[Action] Level 4 or higher applied
Items and virtual currencies gained from the different types of trades may be confiscated as a measure.

▼Real Money Trade
Buying or selling virtual items or currencies for actual real world money.
※This also applies to statements that promote real money trade in-game.
[Action] Level 4 or higher applied
Items and virtual currencies gained from real money trades may be confiscated as a measure.

▼Transferring Accounts
The transferring of Fantasy Earth Genesis game accounts in exchange for virtual items and currencies from Fantasy Earth Genesis and other online games.
The transferring of Fantasy Earth Genesis game accounts in exchange for non-game related goods, money, personal information, or other information.
The transferring of Fantasy Earth Genesis game accounts to another player regardless of charge or not.
※This also applies to statements that promote the transfer of accounts.
※Transferring to family members or friends are also prohibited.
[Action] Level 4 or higher applied
If we confirm that an account transfer is taking place in advance, the entry or issue of transfer code for the applicable account may be temporarily restricted.

▼Sharing Accounts
Sharing the same account among multiple users, or allowing a third party to use the player’s data. Sharing among family members and friends are also prohibited.
※Please manage your account carefully, as penalty will be applied even if the player’s data is used by a third party without permission.
[Action] Level 4 or higher applied

▼Fraud
To gain virtual items and currencies unfairly by deceiving others or induce erroneous purchases by intentionally modifying the amount of money in the trade function or other similar functions.
[Action] Level 4 or higher applied
Items and virtual currencies gained from fraud will be confiscated as a measure.
※Damaged item and virtual currencies may not be able to be returned to the owner depending on the circumstances. Please protect yourself from fraud.

▼Use of Malicious Programs
Use of an external program not approved by us to alter data or behave differently from the original operation
※This also applies to statements that promote the creation, distribution, and the use of malicious programs.
[Action] Level 5 or higher applied
Benefits gained from malicious programs will be confiscated as an appropriate measure.
※Items judged to have been created unfairly may be confiscated even if they are transferred to a third party.

▼Use of Bots
Use of devices, equipment, or tools that automate your gameplay character.
If an action corresponding to the above is confirmed, or if the operation team determines that there is a risk of unfair play, we will deal with it based on the restriction policy set forth in the Terms of Service and the Penalty Policy.
[Action] Level 5 or higher applied
All items and virtual currencies may be confiscated as a measure.

▼Obstruction of Operation
Pretending to be related to the operation team, the GM, our employees, or the support team. Actions and statements that intentionally interfere with the progress of an event or campaign.
Ignoring the instructions from the operation team or the GM.
[Action] Level 5 or higher applied

▼Actions that can Lead to Criminal Cases
Statements or actions that may lead to murder, suicide or terrorist acts.
[Action] Level 7 applied
The use of the application will be immediately suspended and it will be informed to the police.

▼Obstruction of Business
Threat or interference of our business.
[Action] Level 7 applied
The use of the application will be immediately suspended and it will be informed to the police.

For any other actions that we find inappropriate, we will respond according to the Terms of Use.
Also, any suspicious acts could be subject to temporary restriction of game functions. The contents of the Penalty Policy can be revised without any prior notice as with the Terms of Service.

Back

© ASOBIMO,Inc. © SQUARE ENIX CO., LTD. All Rights Reserved.